What challenges
can Bangwo8 solve
for global enterprises?

We solve the pain points of scattered service channels, inefficient on-site dispatch, difficult spare parts management and unclear data analysis for global enterprises, covering medical devices, machinery manufacturing, home appliances, and more.

How do we realize
full-lifecycle service
management in one platform?

Integrate customer connection, full service workflow, field engineer management, IoT linkage and spare parts lifecycle management in one platform, realizing closed-loop management from service initiation to completion.

What value can we
bring to your
after-sales operation?

We help enterprises reduce 30%+ service costs, improve 50%+ service efficiency, and enhance customer satisfaction by 40%+, empowering after-sales operation to achieve digital and intelligent upgrading.

Core Strengths

Trusted by
thousands of businesses

Global Products &
Localized Service

Mature Service
Cloud Practice

Full-scenario
Intelligent Layout

We provide new generation intelligent after-sales
and field service solutions for industries

ICT

Retail

Equipment Manufacturing

Medical Devices

Home Furnishings

New Energy

Agriculture & Animal Husbandry

Inspur Group

Inspur Group

Set up integrated service platform to
form digital IT service loop and
accelerate service response.

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Retail Case

THERMOS

Unified omnichannel service across 400
hotline and WeChat accounts. AI bot resolves
85% of inquiries 24/7. Smart call center
enhances service efficiency, enabling digital
management and performance evaluation.

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Equipment Case

Aerospace Changfeng

Integrate multi-channel service access,
form a full-cycle service loop via online
orders, deliver unified spare parts control and
refined client management, and drive digital
decision-making with BI data.

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Medical Case

Sekisui Medical

Establish compliant service system for
full-lifecycle device management. Smart
scheduling and data traceability boost
efficiency and compliance.

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Home Case

Chenhao Holdings

Integrates with ERP to unify business and
service, enabling closed-loop delivery,
installation and maintenance. It cuts costs,
improves efficiency and enhances customer
satisfaction.

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Energy Case

3L Technology

Launch wind power O&M platform for digital
management, ensuring efficient and safe wind
farm operation.

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Agriculture Case

Huanshan Group

Build service portal via WeChat Work.
Intelligent consultation cuts repetitive
work by half. Visual work orders streamline
maintenance and secure stable IT operation.

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Transform Service Operations with Global AI Intelligence

AI-Powered

AI-Powered
Intelligent Service

Omnichannel

Omnichannel
Customer
Service Integration

Full Business

Full Business
Scenario Coverage

Global

Global Multilingual
& Cross-region
Support

Spare Parts

Spare Parts
and Service Resource
Management

Mobile

Mobile
Collaboration for
All Role Users

Core Capabilities

Intelligent Customer Service

Omnichannel Customer Service

Remote Assistance

On-site Service Management

Ticket

Spare Parts Management

Knowledge Base

Knowledge Base

Realize knowledge empowerment for
productivity improvement

Intelligent Customer Service

Deliver 24/7 smart Q&A and intent recognition

Omnichannel Customer Service

Integrate multi-channel access including web,
phone, mobile app, and social platforms

Remote Assistance

Provide secure, one-click remote support

On-site Service Management

Monitor on-site service in real time

Ticket

Track full service work flow visually

Spare Parts Management

Manage Spare Parts Inbound & Outbound

Knowledge Base

Realize knowledge empowerment for
productivity improvement

Intelligent Customer Service

Deliver 24/7 smart Q&A and intent recognition

Omnichannel Customer Service

Integrate multi-channel access including web,
phone, mobile app, and social platforms

Remote Assistance

Provide secure, one-click remote support

On-site Service Management

Monitor on-site service in real time

Ticket

Track full service work flow visually

Spare Parts Management

Manage Spare Parts Inbound & Outbound

Knowledge Base

Realize knowledge empowerment for
productivity improvement

Optimize costs and elevate efficiency through digital engagement

Offer comprehensive business data analysis

Cost & Benefit
Analysis

Product Quality
& Fault Analysis

Service Operation
Overall Analysis

Service Resource
Allocation Analysis

About us

Bangwo8 serves over 10,000
enterprises across industries

with solutions proven in real-world scenarios

Enterprises

As a leading Chinese intelligent
service SaaS provider

we build AI-powered tools to optimize enterprise
service workflows

SaaS

Learn more about our products and solutions

Level up your service with industry-proven tools.

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